1. Who We Are & Scope
Vayak Global LLP ("Vayak", "we", "us", or "our") is a leading enterprise technology system integrator headquartered at C/201, Military Road, Marol, Andheri (E), Mumbai – 400059, Maharashtra, India. We act as the Data Controller under the General Data Protection Regulation (EU GDPR / UK GDPR) and the Digital Personal Data Protection Act, 2023 (DPDP India) with respect to the personal information collected through our website (https://vayak.in) and customer inquiries.
2. Lawful Bases for Processing (Art. 6 GDPR)
We process personal data only when an applicable legal ground exists under data protection laws:
- Consent (Art. 6(1)(a) GDPR): When you voluntarily submit a consultation request, contact us via WhatsApp, or opt-in to performance analytics via our Cookie Consent Manager.
- Contractual Necessity (Art. 6(1)(b) GDPR): To prepare formal Bills of Materials (BoM), commercial hardware proposals, quotation schedules, and execute service level agreements (SLAs).
- Legal Obligation (Art. 6(1)(c) GDPR): To comply with Indian taxation (GST), accounting standards, and statutory regulatory requirements.
- Legitimate Interests (Art. 6(1)(f) GDPR): To secure our website infrastructure, prevent fraud, and maintain operational network integrity.
3. Information We Collect
- Contact & Identification Data: Name, professional email address, mobile/WhatsApp telephone number, and company name provided via our inquiry forms.
- Project Requirements: Property blueprints, estimated CCTV camera quantities, turnstile counts, and facility premises type.
- Technical & Telemetry Data: IP address (anonymized), browser user-agent, operating system, and session timestamps collected strictly upon cookie consent.
4. Cookies & Tracking Technologies
We operate an opt-in Cookie Consent Manager complying with the ePrivacy Directive and GDPR standards. Optional analytics cookies are blocked until explicit consent is provided. You may inspect or modify your choices at any time on our dedicated Cookie Policy & Preferences page.
5. Data Sharing & International Transfers
We never sell, rent, or trade your personal information. Data is shared exclusively with:
- Authorized hardware OEM partners (e.g. Hikvision, Lenovo, BioMax) strictly for processing authentic warranty registrations and direct dispatch.
- Cloud hosting and communication infrastructure providers operating under strict Data Processing Agreements (DPAs) with Standard Contractual Clauses (SCCs).
- Judicial or law enforcement bodies when mandated by Indian or international law.
6. Data Retention & Security Measures
We maintain end-to-end TLS 1.3 encryption, encrypted database storage, and role-based access restrictions. Commercial inquiry data is retained only for the duration necessary to service client requirements or fulfill statutory audit schedules (typically up to 5 years under Indian commercial law).
7. Your GDPR & DPDP Data Subject Rights
Depending on your jurisdiction, you enjoy enforceable rights regarding your personal data:
- Right of Access (Art. 15 GDPR): Request a copy of the personal information we hold about you.
- Right to Rectification (Art. 16 GDPR): Correct inaccurate or incomplete records.
- Right to Erasure / "To Be Forgotten" (Art. 17 GDPR): Request deletion of your data when processing is no longer necessary.
- Right to Restriction (Art. 18 GDPR): Restrict processing under specified legal conditions.
- Right to Data Portability (Art. 20 GDPR): Obtain your data in a structured, machine-readable format.
- Right to Object & Withdraw Consent (Art. 21 GDPR): Revoke previously granted consent without affecting past lawful processing.
To exercise any of these rights, contact our Data Protection Officer at support@vayak.in. Requests are resolved free of charge within 30 calendar days.
8. Supervisory Authority & Complaints
If you believe our data processing infringes applicable privacy regulations, you have the right to lodge a complaint with your local EU Data Protection Authority (DPA) or the Data Protection Board of India.
Last Reviewed: October 2026 · Vayak Global LLP Compliance Office