Payment & Return Policy
- Payment Terms:
- If payment mode is COD then order will be processed post Vayak Team's call with the Customer or else will be processed automatically. For more information please read Terms & Conditions at the bottom of the page.
of Order before Dispatch:
Company hereby informs User that User's receipt of an electronic or other form
of order confirmation does not signify the Company's acceptance of User's
order, nor does it constitute confirmation of the Company's offer to sell. The
Company reserves the right at any time after receipt of User's order to accept
or decline User's order for any reason. The Company further reserves the right
any time after receipt of User's order, after prior notice to User, to supply
less than the quantity User ordered of any item. User's order will be deemed
accepted by the Company upon shipment of products or performance of services
that User has ordered as indicated by the Company's servers. Title to goods and
all risk of loss passes to User upon delivery to the common carrier. The
Company may require additional verifications or information before accepting
Company shall have the right to refuse or cancel any orders placed for Products
listed at an incorrect price, rebate or refund, or containing any other incorrect
information or typographical errors. The Company shall have the right to refuse
or cancel any such orders whether or not the order has been confirmed and
User's credit/ debit/ cash card charged. If User's credit/ debit/ cash card has
already been charged for the purchase and User's order is cancelled, the
Company shall immediately issue a credit to User's credit/ debit/ cash card
account for the amount of the charge.
- User shall be entitled to cancel an order of any
Product, booked on the Website, by placing a "Cancel Order"
request, by dropping an email to ‘email@example.com’ within a days’ time.
- "Cancel Order"
can be placed anytime after booking of order but before status of order changes
into "processing" on the Website.
Policy for Home Delivery of Products after Dispatch (Only in case of defective,
damage and dead on arrival or what you have got is different from what you have
Product purchased from the Website can be returned to the Company only if the
Product supplied by the Company is damaged, defective or the Product received
is different from the Product that was ordered.
User shall ensure that he/she does not accept the delivery of any Product whose
original packaging is damaged or tampered in any manner.
the event if User, on removing the packaging of the Product, finds the Product
is damaged and/or defective and/or is different from the Product that was
ordered, User shall immediately intimate the Companys Customer Support about such damage and/or defect and/ or
difference and the Company shall arrange for the replacement of the Product or refund
of price of the Product along with shipping charges, if any, collected by the
Company in the unlikely event of the Company being unable to replace the
damaged and/or defective Product. For any Refund or Exchange / Replacement of
Product the relevant provisions of Refund and Exchange shall apply as given
case of Cancellation (Return / Replacement) of order after delivery of the
Product to User, the Company will not arrange pick up of the Product to be
returned. User will assist and cooperate fully to return the Product with its
manuals, booklets, warranty card, accessories, freebies and packing materials
or any other thing which were delivered to User along with the Product being
returned. At the time of re-sending the product User will be save the receipt
at its end. User should retain the said receipt and quote or product the same
in all his/her future communications with the Company in this regard.
free gifts, in original packing as delivered and unused condition, must be
returned along with the Product in case of cancellation of order of the Product
with which the free gift(s) is/are given.
/ Replacement for Home Delivery after Dispatch of Products (Only in case of
defective, damage and dead on arrival or what you have got is different from
what you have ordered)
case the Product is found having certain defect(s) immediately after delivery
of the same, User can request for exchange/ replacement of the Product any time
after delivery of the Product but not later than fifteen (1) days from the date
of delivery of the Product (which do not require any demo/installation) or
fifteen (2)days from date of demo/installation (if manufacturing/working defect
is discovered at the time of demo/installation for those Products which require
demo/installation), by placing 'Exchange'/ 'Replacement Request' by dropping an
email on Companys Customer Support which is ‘firstname.lastname@example.org’. In case any
free item delivered to User is found defective then the Company shall arrange
the replacement of the Free Item only and the main Product shall not be
case User decides to get replacement of the Product due to certain defect in
the Product as provided above, then the Company will arrange pick up of the
Product to be exchanged/ replaced. However, User agrees to assist and cooperate
to return the Product with all its accessories, freebies, original packing
materials and such declaration duly signed by User as may be suggested by
Customer Service Centre while registering call for return/replacement.
case of any defect arising after delivery of the Product or after
demo/installation of the Product as the case may be, such defects will be
serviced by the respective manufacturer/brand in accordance with respective
manufacturer's warranty terms.
case User opts for replacement of the Product due to any defect at the time of
delivery or demo/installation of the Product, User will have to ensure that the
Product is returned in undamaged and saleable condition including all
accessories and manuals. There should be no signs of external damage on the
packaging, including the original carton.
- If you want to cancel the order, please do so by mail
@ ‘email@example.com’ or when our executive calls you up for the order
- Once an order is delivered it cannot be returned/
cancelled in case of any (defect/damage in transit/what you see is what you
don't get) it could only be replaced.
- We would only be returning the product in case we
run out of stock and the remittance would be done via cheque which would be
delivered at the address customer has put at the time of placing the order
within fifteen (15) days.
- All eligible refunds for 'Pay on Delivery'
transactions will be processed by issuing account payee cheque in Users name as
registered on the Website and delivered to the billing address entered during
the online transaction effected by User on the Website and the cheque will be
dispatched to the User only after the Product(s) is /are collected from the
Users place with all its accessories, freebies and original packing materials
The User will be bound by the return policy of the Company and shall
not hold the Company liable for any loss that she/ he may incur due to
cancellation of the order.
No Warranty for Freebies
Free gifts given with
any of the Product purchased from the Website will not be exchanged and/or
covered under any kind of warranty.
It is expressly provided that if any Products are not available with
the Company for an exchange, the money shall be refunded to the User in
accordance with the Refund Policy of the Company as set out herein.